Category Archives: Business

Are you a creative or reactive leader?

Are you a creative or reactive leader?.

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Filed under Business, Coaching and Facilitation, congruent, forming storming, marketing, Mind, mind, networking, Sales

I feel naked…

…and not in a good way!

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So when is it OK and not OK to be naked…for me I love getting my kit off, probably because I am an exhibitionist, or more to the truth, I really do like to kick back and shed the weekday attire and feel the sand between my toes and the elements on my skin, but that naked is OK…I am asking about the feeling you have when someone you have looked up to and aspire to be as good as if not better turns out to be….well to quote a phrase ‘not all that’

I guess the only way I could feel any more naked is if, there were others.

Thousands of people pose in the nude for

Others, who on the outside or from a distance have a good ‘show’ a presence, a swagger, a reputation and integrity.
OH NO…it has happened….Like Icarus, I clearly got to close…and substance – missing, ability – lacking and integrity – do not pass go, do not collect £200.
So there I am about to spiral…now which way do I go…?
Up and risk the ego taking over?
Or down and risk the ever too faithful human sabotage take over…Oh wait there is another way…of course there is…because I AM CONGRUENT.

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Congruent I hear you ask? Yes, Congruent. A mid-15th century Latin word Congruentum meaning ‘to come together, agree, correspond with’ A word that I use regularly with clients and myself. To me it means simply this. For me to be the best coach I can be, I need to be coached.

I need to understand how it feels when someone holds the mirror up and I am there, looking in, squirming…
I need to understand how I feel when I am being questioned about what I have or haven’t done to result in what I currently have or am.
I need to understand how empowered I feel when I am aided in reaching the point I need to reach to make it happen
I need to create my own solutions and have someone who I can bounce off, an outside voice who will not be my ‘yes man’ and help me see how it really is….
..Show me when challenges need facing and when brilliance exactly that, brilliance.

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So I turn to my coach, I am naked (they don’t laugh, which is also a bonus!!) and I share what I am feeling, a little lost. Something has knocked me sideways and I can quite place it…See that is the beauty of having a coach and being coached…a voice at the end of a phone or a welcome face over a coffee to listen, questions, facilitate and empower me.
I had begun to think my ego had gone and got way out of hand…I am no shrinking violet I know that, but what I was witnessing, experiencing, was mentors and business professionals who I looked up to and admired, possibly even to aspired to be, behaving in ways I never imagined I would experience. Then I began to think, maybe it’s not that, maybe it’s that my compass was way off and I had been looking in the wrong places or looking for the wrong things…
What transpires is simple. It is something I am very aware of and many reading this will be too…and there it is folks…the best learning’s are the life lessons that keep showing us that we are alive, they are not complicated or scientific, they are simple, powerful and right there.
We are a constant.
That was it…where I was years ago, to where I am now, where my mentors were to where they are now is just different. Not better, not worse, just different.
What I wanted then and was getting out of bed for then is not what drives me now.

And here is my compass.
I am here to inspire, educate and motivate.
To encourage the world to think and act differently, one step at a time.
I help people believe. And if you wish to dismiss that, then go and try something that you don’t believe and let me know how you get on!
My ethics and my morals bound me to only do what is right for me and my clients. I choose the game now and I can play to the level that I want, that I choose.
My mission is to help you realise the game you wish to play and importantly the level that you want to play it at.
Because life is just a game. A beautiful, emotional, passionate, romantic, harsh, humorous & real game. Step up to the plate, pick up a bat and swing…you can’t win if you don’t swing the bat, that is a fact.

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So I am extremely grateful to the path that I have chosen and the routes that it takes me every week…burning new pathways, establishing new relationships and building new opportunities to make this world better, one step at a time.
I am grateful to my coach and my clients, past present and future.
I am grateful for my health and every day that I am given to get up and make it happen.
Whatever you do, do it to your best and the best will find you back.

When you are ready to take the bat and start winning…call me. The Congruent Coach. +44(0) 1792 911881

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Social Media Doesn’t work for business…what a crock of $#!}

Recently I was asked to guest blog for an awesome media company…now I say awesome for  a few reasons:

1) Because the people involved with said media company are quite simply, awesome.

2) And more importantly, they demystify media for businesses, so we can all use the tools that the big boys do without going all gooey eyed!

3) They have fun. And when you are having fun, you attract others…we can all learn from them.

So where can you find them you ask, well, you will below part of my guest blog and the rest you will have to click the link to finish reading it…I know, devilish of me isn’t it!

Before I click you out to there page so you cant engage with this awesome team, know this, Cemanthe who runs the business, has over 200 posts, for this post, it has been shared 24 times on Facebook, had 18 Tweets, 10 Linked-In posts and has been Pinned a few times.  SO if you ever get asked to guest blog, think about it. You all benefit an its another reason to show why the title of this blog is so true…Enjoy!

 

“…what a crock of $#!@” Guest Blogger Adam Brooks brings his slightly controversial view to whether or not social media can work for business.

This phrase has no doubt been said by many people, many times, all of whom are quite simply, in denial. Here is another one for you… ‘Old dog, new tricks’

The person who actually said this to me was Head of Marketing for a large organisation in the technology and communications industry…to put in blunt…shocking!

I have been an ‘enthusiast’ of social media over the last few years and I am increasingly impressed with how it continues to reinvent itself and link up new platforms and increased access to key people of influence, that in business…I want to talk to.

I have many mentors in written form as I read many books on business and how to get better results, I train every day, just like an athlete does to achieve success in their discipline…my discipline is business, sales, profitability and most importantly…people.

And…who will you find on Twitter, Facebook, Linked-In, Pinterest, Blogs and maybe even Google + at a push?…Correct…Read more

http://newmediaangels.com/ 

 

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End of men in business….Poppycock!

Having seen some of the press this week that chartered the end for men in business, triggered by Hanna Rosin’s new book ‘End of Men’ where she highlights mans lack of want to change from old gender roles. I wanted to share this piece by Joanna Judd I saw a little while back. As men so say struggle to balance work and life balance, so do women. As women so say struggle to balance the guilt of good parent and business person, so do men. We have similar challenges yet we are very different in our make up and how we re perceived.

Women are beautiful beings! Your natural feminine energy is to be soft and vulnerable which can be difficult to maintain in the masculine world of business. The challenge for women in business in the 21st century is to remain feminine whilst still being strong, in control and independent.

As you know, men and women are different and we wouldn’t want it any other why. Whilst we should all be treated equally, we are not identical or the same. It’s the differences that make us ultimately complement each other and when you understand the differences you can use them to your advantage when dealing with men and women.

What’s the main difference between men and women? Its hormones. Testosterone is what makes a man a man and oestrogen is what makes a woman a woman. Hormones flow through our body influencing not only how we deal with things physically but also emotionally. Whilst men and women can demonstrate both masculine and feminine qualities, men essentially have a masculine energy and women, a feminine energy.

The business world is largely a man’s world, charged with masculine energy and men have always been part of it. Men are raised to know they will always work and that business is the natural place for them to be a man. Until recent times, women always knew their work place would be their home and family and as a society we accepted the roles that both men and women filled.

Economic times have changed however so whilst men remain in their “natural” workplace and energy space, women today have dual workplaces of both home and business requiring them to be multi-dimensional, moving constantly between the traditional male and female energy spaces. To be a man in business he just needs to be a man and be in his masculine energy. To be a woman in business, she needs to move out of her feminine energy into her masculine energy and if not given the opportunity to stay connected with her feminine energy, a woman can end up feeling disempowered from who she really is: a woman.

Surveys on what drives or motivates men and women, regularly show that the top three motivating factors for men are: sex, power and achievement. For women, it’s security, relationships and love. This generally explains why for 87% of men, work is the most important area of their life, whilst for women, it’s only 5%. If money was not an issue, the majority of women say they would choose not to work, preferring to do something for the fun or enjoyment of it.

For example….sampling the delights of the GUCCI on their page below (click the link…some heavenly things there)

or perhaps…

This is not advocating that women should not be in business or want to be in business – there are many, many women in business achieving excellent results and loving what they do. The challenge for women is to remain naturally feminine whilst working in a largely masculine business world.

Men need space to be a man and women need space to be a woman. Knowing this, the different energies of men and women can be bought into play within a company so that everyone benefits. For example, whilst the competitive male energy will keep a company focused and moving forward, feminine energy will keep a team working together. The two energies complement each other to the benefit of everyone.

Naturally soft and nurturing, women step out of this feminine energy each day to participate in a masculine world of power and achievement. The toll for women is when they are not able to easily return to their natural energy state, is that this can often cause clashes in partner and family relationships. Men are attracted to the feminine energy of a women (it allows them to be more masculine) and having spent a day in the battlefield of business, they yearn to come home to the soft, nurturing energy of their partner and home: it’s what creates the balance in their lives. So if their partner is still powering along in her masculine energy, men can feel home is not the safe place they were looking forward to retreating to, and stress can prevail.

For women, stepping out of that masculine work energy does not always happen the instant you put your briefcase down and change out of your suit. It takes time to let go of the day’s issues and soften. Both men and women need to be aware of the energy shift that women are required to do each day and make space and time for this change at the end of each day. A loving hug to welcome each other home is a simple and ideal way to initiate the energy shift and reconnect as a man and a woman.

The business world is no longer the sole domain of men. Women are valid participants adding great and unique value and business benefits tremendously from the blending and melding of masculine and feminine energies. The key for women however is being able to step out of the business world is to re-emerge into the beautiful, feminine energy that makes you women. Consider a hug: hug your partner, your children and life!

Or as the legendary Phil Evans would say….”Fancy a Cwtsh?” (click his picture and you’ll see)

So if the end of the world is nigh for men….according the the press this week, just remember we have lived in relative harmony for centuries from the cave to boardroom. We need each other t survive and evolve…so to me it is about us, not ‘them and us’

Applying You….You; Simply better.

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We’re all cracked pots!

A water bearer in India had two large pots, each hung on each end of a pole which he carried across his neck.

One of the pots had a crack in it, and while the other pot was perfect and always delivered a full portion of water at the end of the long walk from the stream to the master’s house, the cracked pot arrived only half full.

 

For a full 2 years this went on daily, with the bearer delivering only one and a half pots full of water in his master’s house.

 

Of course, the perfect pot was proud of its accomplishments, perfect to the end for which it was made.

 

But the poor cracked pot was ashamed of its own imperfection, and miserable that it was able to accomplish only half of what it had been made to do.

 

After 2 years of what it perceived to be a bitter failure, it spoke to the water bearer one day by the stream.

 

“I am ashamed of myself, and I want to apologize to you.”

 

“Why?” asked the bearer.  “What are you ashamed of?”

 

“I have been able, for these past two years, to deliver only half my load because this crack in my side causes water to leak out all the way back to your master’s house.  Because of my flaws, you have to do all of this work, and you don’t get full value from your efforts,” the pot said.

 

The water bearer felt sorry for the old cracked pot, and in his compassion he said, “As we return to the master’s house, I want you to notice the beautiful flowers along the path.”

Indeed as they went up the hill, the old cracked pot took notice of the sun warming the beautiful wild flowers on the side of the path and this cheered it some.  But at the end of tile trail, it still felt bad because it had leaked out half its load, and so again it apologized to the bearer for its failure.

 

The bearer said to the pot, “Did you notice that there were flowers only on YOUR side of your path, but not on the other pot’s side?  That’s because I have always known about your flaw, and I took advantage of it.  I planted flower seeds on your side of the path, and every day while we walk back from the stream, you’ve watered them.

 

For 2 years I have been able to pick these beautiful flowers to decorate my master’s table.  Without you being just the way you are, he would not have this beauty to grace his house.”

 

Moral: Each of us has our own unique flaws.  We’re all cracked pots.

 

Some of us don’t grow old gracefully, some are not so smart, some are tall, large & big, some bald, some physically challenged, but it’s the cracks and flaws we each have that make our lives together so very interesting and rewarding.

 

You’ve just got to take each person for what they are, and look for the good in them.  There is a lot of good out there.  There is a lot of good in you.

Blessed are the flexible for they shall not be bent out of shape.  Remember to appreciate all the different people in your life!  Or as I like to think of it – If it’s not for the crackpots in my life, it would be pretty boring.

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How do I get more business?

I hear this a lot from business owners I meet.  “How do I get more business?”

Well, without offending their gentle souls…here is an idea, it may seem radical, revolutionary and perhaps even Lunacy, so I will whisper it…

“get out from behind your desk and laptop screen and go and find people”

OK, in case you didn’t hear or it didn’t sink in, I will have to shout it aloud

“GET OUT FROM BEHIND YOUR DESK AND LAPTOP SCREEN AND GO AND FIND PEOPLE”

Social media is a brilliant tool, the telephone is a brilliant tool, email is a brilliant tool. But in my life, I have seen trends, fads and the next big thing come and fizzle away…what remains through time is the whites of the eyes, the smile when you greet someone, the handshake, the nerves just before the initial meet, the little voices giving you advice and checking,

“is my right hand free”

“are my hands clammy”

“am i flying low!”

Face to face meetings, networking, exhibitions, speednetworking, seminars and workshops, peers. You can invest your time focusing on actually meeting people and taking your company, your brand, yourself to the people. And you could do each of these separately OR you could leverage your time….How?

Allow me to introduce to you Neil & Tracey Davis. A client of mine who are passionate beyond belief in creating, building and developing proactive, productive business relationships with a unique fusion with all of the above.

So far they are rocking their business shows in the UK which combines the style of exhibitions and networking, with educational seminars, speakers, speednetworking and over 100 plus businesses at every show keen to meet, greet and ‘do’ business in the room.

Yesterday they ‘Rocked’ Gloucester at the Cheltenham Chase Hotel. A brilliant venue, easily to locate, plenty of parking, friendly & efficient staff and fab scenery! A great indication of a vibrant, active and results orientated show is when people turn up at the beginning of the day, are still there in the afternoon and follow up meetings post show are happening in the bar…yesterday had all that in spades.

From the moment you arrive you are greeted by a positive vibe and grown up, friendly fun approach to doing business. The reception crew were ace. Tracey and Neil greet everyone (believe me that is no small feat) and they go further than that. Prior to the show they get to know their exhibitors well. Their network is also strong, so the delegates tend to be on first name terms, if not, it certainly doesn’t take long. This means when Neil and Tracey say you to, “I want you to meet someone” it is because they truly do. They can see, how what you do, could benefit the person they wish to introduce you too and vice versa. A networking masterclass happening right before your eyes (take time to notice and learn from these guys).

As you entered yesterday you were greeted by the shows sponsor Complete Vending Services (CVS) with their awesome coffee machines. http://www.completevendingservices.co.uk/ are a preferred distributor of Douwe Egberts. I think it is safe to say ‘A major hit’ with all exhibitors and delegates. One important note to add here, if you are in business, their solution is affordable, very high quality and with the touchscreen coffee machine will leave a lasting impression on any visitor or customer coming to your premises.

Let’s run around the room and pick out some highlights for you… Phil M Jones was one of the speakers yesterday, with his ‘Forward to basics’ educational workshop on Sales. Phil, a Sales Professional who trains and coaches businesses and their teams in Sales and Business Growth. www.philmjones.com

Then we had http://www.carsondemand.co.uk/, with over thirty years experience in the motor industry, Cars on Demand are specialists in the supply of Short Term Contract Hire and Leasing. Our Flexible Contract Hire and Leasing products include the supply of both Cars and Vans. Whether you are looking for a flexible business solution or flexible personal lease, our small dedicated team offer you the ultimate in flexibility, service and value for money.

Who could miss the ‘Ladies in Red’ from http://www.redvirtualoffice.biz/ RED is a professional, first class customer service focused business team. They are an affordable outsourced service provider, giving you time to concentrate ‘on’ your business, while they work ‘in’ it. Find out how they can help you whether you are in the start up phase or an established business, their service and your budget can fit very well.

While we are talking about passionate people, if you have never invested any time with Robin Cook of http://www.fheconsulting.com/ then you haven’t lived. This guy has bounds of passion for his gifts and he has many of them, IT being one of them. Anyone that can engage with you and not lose you when it comes to IT gets my vote, Robin,  I will be asking you to quote soon.

Someone else who I met Friday, (we speed dated….doh, speed networked!) and never got round to chatting more as the day was busy with delegates, is David Holland of http://exela.co.uk/ and I mention David as not only am I hearing good things about him personally, but as a Sales Professional myself I always bang on about systems and process for sales people on top of charm will make a sales person dangerous (in a very good way). Infusionsoft® is the world’s best and fastest growing Marketing & Sales Automation software for the small to midsize company.  Infusionsoft®provides you with the tools you need to capture leads, both online & offline; nurture those leads and then turn them into sales.

For those who saw the video for the Bristol Show, will know this next guy. Richard Snell of http://www.lister-communications.co.uk/ who are probably Gloucestershire longest standing reseller of mobile and fixed voice and data services for businesses. No business can survive without communicating, so pick up the phone to Richard and let him sort your telecoms out. One question, who won the ipad?

If you have received an email from the BGS group then you will have seen what http://www.sentori.co.uk/ can do for your business. Email Campaigns, click throughs, marketing and measurables so you can drive volume to your business.

If email campaigns are not your thing yet picking up the phone to business owners and key decision makers is…the only question then is ‘Do I have the data?’  You do now, http://www.b2bleadforce.com/getting-started/ £25 a month gets you access to the UK’s biggest B2B database and it is simple enough to use (even I could!) Give Rupert a call and sit down with him, so he can WOW you with the awesome potential and simplicity of B2B Leadforce.

We also had our very own ITN and BBC qualified cameraman and video producer Alastair in the room.

http://www.sunflowerfilms.org/ a guy who sells what he loves and love his craft he does. With the increase of video in marketing for your business, I would book him before he goes into production!

And finally, before I introduce you to the family that is building in the bottom right hand corner of the room on Friday, I give you Paul Spicer of http://www.lnpsound.com/home/ This guy never stops. Audio, visual, PA systems, video and all round networker. Paul is everywhere. Anyone who has ever used a PA system for speaking or a plasma screen for exhibiting will know, your conversion rate increases when you do. Invest in your business and show you prospective customer you are serious about your business and theirs.

And now, to the family (which makes me sound very Corleone) that is developing all the time.

http://www.talking2minds.co.uk/ are an amazing charity who support ex military. Talking2Minds is leading the way in the effective management and treatment of PTSD and other severe stress related conditions. Their unique programme is key in creating positive outcomes for those that suffer from severe stress related conditions including PTSD. They also support family members and partners that may suffer by proxy/ secondary stress. They specialise in helping complex cases and long term sufferers for whom other approaches have not worked and the mental scars have not healed.

http://www.officedoctors.co.uk/ are far more than de-clutter specialists. They assist people and business to get order in their lives. This comes in many forms from enhancing your knowledge or productivity through to organisation of your information, de-cluttering and organisational layout. The best bit, is the people who carry it out. You wont know until you experience the, so get in touch. Simple.

http://www.ethosdevelopmentltd.com/ Michelle makes an impact wherever she goes. Ethos Development – The Business Generation Machine. Everything that ETHOS does has a shared end objective. The Generation of New Business.

And our End to End solutions for businesses. We recruit YOUR sales and marketing professionals. Then we train YOUR sales and marketing professionals to reach their optimum performance levels. We then coach YOUR team to keep them there.

All that is left for me too say is, if you are not on the list above, come and make yourself known next time. If you want to know how to get more business, get off your backside and go get it. Come to the next show and showcase YOU.

Neil and Tracey – take a bow. Lets rock Cheltenham in September.

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The Six Enemies of Greatness

I saw this blog recently and had to share, Jessica Hagy shared this on Forbes, you can find the link at the bottom of the blog.

Simple and genius. Enjoy.

 

The Six Enemies of Greatness (and Happiness)
These six factors can erode the grandest of plans and the noblest of intentions. They can turn visionaries into paper-pushers and wide-eyed dreamers into shivering, weeping balls of regret. Beware!

 1) Availability

We often settle for what’s available, and what’s available isn’t always great. “Because it was there,” is an okay reason to climb a mountain, but not a very good reason to take a job or a free sample at the supermarket.

 2) Ignorance

If we don’t know how to make something great, we simply won’t. If we don’t know that greatness is possible, we won’t bother attempting it. All too often, we literally do not know any better than good enough.

 

 3) Committees

Nothing destroys a good idea faster than a mandatory consensus. The lowest common denominator is never a high standard.

 

 4) Comfort

Why pursue greatness when you’ve already got 324 channels and a recliner? Pass the dip and forget about your grand designs.

 

5) Momentum

If you’ve been doing what you’re doing for years and it’s not-so-great, you are in a rut. Many people refer to these ruts as careers.

 

6) Passivity

There’s a difference between being agreeable and agreeing to everything. Trust the little internal voice that tells you, “this is a bad idea.”

 

http://www.forbes.com/sites/jessicahagy/2012/02/28/the-six-enemies-of-greatness-and-happiness/?partner=bm?wp=59208fb0d1db78

Jessica can be found here :- http://blogs.forbes.com/jessicahagy/

Love finding new people who inspire me.

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Forming Storming Norming Performing

Transforming a group of diverse individuals into a high-performance team is a monumental task. Although teams have both strengths and weaknesses the ability to constructively exploit the strengths while improving upon the weaknesses is a challenge that most organizations will ultimately face. Accordingly a group that transcends these difficulties will eventually go on to develop the attributes that will effectively allow it to become a high powered team. While there are numerous models that can help to illustrate the elements necessary for team building Bruce Tuckman’s Forming – Storming – Norming – Performing Model of team development seems to illustrate this process with the most clarity.

The Forming – Storming – Norming – Performing model of team development was first proposed by Bruce Tuckman in 1965, who maintained that these phases are all necessary and inevitable in order for a team to grow, to face up to challenges, to tackle problems, to find solutions, to plan work, and to deliver results. This model has laid the framework for subsequent models of team dynamics frequently used in management theory to describe the behaviour of existing teams.

Forming

In the first stage of Tuckman’s model a team is selected and the team leader takes an active role in outlining and defining the team’s objectives. At this stage team members receive most of their direction from the authoritative figure usually a manager because the team leader lacks direction and they are just becoming accustomed to their new team environment.

 Storming

In the storming stage there is an active role on the part of management in delegating duties and responsibilities. This is the idea stage. During the storming stage individuals will exchange ideas and determine how they will work collectively. Identifying problem issues and evaluating each other’s perspectives is central to this phase of team development.

Norming

This stage of development is where the ground rules are set for team performance.  In the Norming phase a pattern develops which begins to lay the framework for a cohesive environment. Additionally, ideas are agreed upon and shared and common ground is established. Management continues to play an active role at this stage however, their involvement is generally participative and the team has more decision-making ability.

 

Performing

During the Performing stage team members have reached the pinnacle of performance. The team has a set of standards in place. They have established a charter or way of conducting the business of the team and conflict is handled in a constructive and dynamic fashion. Furthermore, management no longer plays a central role in governing the team and the decision-making process is in the hands of the team itself. Teams that reach this stage often exhibit a synergy that did not exist previously.

 Adjourning

This fifth and final stage of Tuckmans model of team development commonly referred to as Adjourning, suggests that a radical transformation can occur as the result of the synergistic qualities of the team begin to become evident. According to Bruce Tuckman A team that manages to remain together may transcend to a transforming phase of achievement. Transformational management can generate key changes in performance through team synergy and is considered to be more far-reaching than transactional management.

Models such as Tuckman’s can help to lay the framework for team development yet supporting and strengthening the team dynamic is ultimately up to the team itself. Therefore it is essential that team members be encouraged to contribute collectively to their mission. Encouraging collaboration within the team environment is a key component to ensuring that the team is functioning optimally and also allows team members to take ownership and responsibility for their successes and failures.

While a high powered team can come from diverse backgrounds that team must also share common attitudes towards achieving their objectives. A team’s ability to recognize and adapt to opposing attitudes and differences can help improve performance and at the same time create an environment that is conducive to achieving the team’s objectives.

Opposing attitudes and differences often have a shared correlation with demographic characteristics and culture which can in a manner of speaking contribute to or detract from a team’s performance. Simply put decision-making and problem-solving are approached differently depending on one’s cultural background. Hence knowing which personalities work well together helps to identify which individuals will likely be cohesive together. Developing an attitude that stimulates cohesion is essential to helping the team to direct their energy towards their objectives. For that reason it is necessary to encourage the interpersonal growth of the team through team support functions. Contributing to the team’s objectives collectively and seeing positive results enhances the team dynamic by encouraging cooperation and partnership. It should also be noted that encouraging cohesion through team support functions helps to augment the teams overall performance. In the end the synergy that results from this encouragement will help sustain open communication and encourage a lasting and solid commitment toward organizational objectives.

Today, most organisations, large and small operate in a global economy. In this global context, different groups with diverse backgrounds and/or diverse factors (e.g., gender, age, race, ethnicity, disability, sexual orientation, and religion) bring differences in perspectives, values, work ethics and ways of working into an organization as well as differences in language, national origin and culture. Some aspects of diversity may be evident while others are less noticeable. Diversity of thinking usually leads to a better overall result, as the needs of diverse customers will be considered. Further, challenges regarding managing workplace diversity in a global context are often related to underlying differences that affect intercultural relations in the workplace, such as stereotyping, degrees of language and cultural fluency, nonverbal communication, and different cross-cultural communication styles. The level of cultural diversity is also a factor in the complexity of intercultural communication and understanding. For example, culturally, there are different ways to make sense of a situation or convey bad news or different degrees to which one mixes business with personal life.

Now that is worth thinking about!

Applying You  – You; Simply Better

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Open heart surgery and sales!

In general we tend to hold certain people or certain professions in high regard. In the majority of cases that is justified, however, in a number of cases throughout our life we are conditioned or become conditioned to take certain people or professions in high regard without really checking their credentials.

For example, when we need our car fixed we take it to a garage and we fall into a ritual routine of behaviours…we behave how we feel we should when we take our car to a garage.

We either

“act like we know something/anything about cars and begin telling the ‘would be’ expert what we believe is wrong with it, despite having no mechanical knowledge to write home about”

Or

“admit we know nothing about cars and lay our soul bare to the ‘Keyser Soze’ of the car mechanics invoice books”

The same is said when we go to the doctors or find ourselves in the hospital. We lose control. Not in a running around with wild hair screaming uncontrollably or sit in a chiar rocking with pencils up our nostrils way…we simply have little to no power in those situations and therefore lose control.

My question to the world is…….should we?  

Let me take you through a scenario and at the end of the scenario I will ask you a question to answer honestly.

The scenario isthis. You wake up one day feeling queezy, and decide to visit the quacks and get an MOT, when you are advised there is an abnormal finding on your heart. They refer you to the hospital with efficiency not seen in the NHS for over 40 years. Impressed by the speed of the service briefly outshines the weighty thought that is growing on your mind on your way to see the specialist. That thought being…why so quick?

You meet with the specialist and he advises the following:

You have a challenge with your heart, that despite being very serious, can almost certainly be rectified with open heart surgery within the next 72 hours. He introduces by name the surgeon who will be carrying out the procedure.

Dr Brown here is THE pioneer of open heart surgery. He pioneered the technique over 40 years ago.

(All very positive so far)

However, this is your heart and you only have one. So like me, you feel the need to ask this guy some questions to ‘test his metal’ as opposed to just accepting he is the best person to carry out the life threatening procedure just because he has cold hands, wears a white coat and his mate recommended him (too cynical!…perhaps)

Through asking questions you you uncover a few facts:

Since pioneering open heart surgery over 40 years ago, Dr Brown continues to use the same techniques he used to pioneer open heart surgery all those years ago.

Since this time, Dr Brown has never attended any medical seminars, advising on developments in open heart surgery. None in 40 years.

Since this time, Dr Brown has not read any medical journals or kept up to date with any enhancements or developments in open heart surgery. None in 40 years.

In fact he is doing as he says, using the same techniques he used to test and perfect open heart surgery over 40 years ago.

My question to you is this…

How comfortable are you now in going under the knife with Dr Brown within 72 hours?

(answer below in your replies please. )

If ‘Yes’ please highlight why

If ‘No’ please highlight why

 

 

 

Now that is worth thinking about!

Applying You  – You; Simply Better

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ToyFair!

ToyFair!.

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